Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
Required skills
communication skills to liaise with internal and external personnel on ethical and privacy, operational and business-related matters
learning skills to update personal ethical and privacy knowledge through professional development
literacy skills to apply standards and legislation to policy and procedure development and monitoring
planning and organisational skills to plan, prioritise and monitor own work
research skills to gain and maintain relevant and current industry privacy and ethical information
technical skills to perform application and system security and storage management.
Required knowledge
Australian Computer Society Code of Ethics
federal and state or territory legislation and policy relevant to an IT environment relating to:
access and equity
copyright and intellectual property
OHS
privacy
organisational communication processes and procedures
organisational requirements for customer service
system security procedures.
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Code of ethics may include: | Australian Computer Society Code of Ethics organisational code of ethics. |
Stakeholders may include: | authorised business representatives clients colleagues external organisations individuals internal departments internal employees project manager supervisor users. |
Legislation and standards may include: | access and equity confidentiality requirements copyright laws defamation laws industry codes of practice industry standards intellectual property international standards International Organization for Standardization (ISO), International Electrotechnical Commission (IEC) and Australian Standards (AS) standards legal and regulatory policies affecting ebusiness OECD Guidelines for Consumer Protection in the context of electronic commerce OHS organisational standards privacy legislation project standards. |
Privacy policy may include: | access to personal information disclosure of personal information gathering of personal information organisational standards and practices quality of personal information security of personal information sensitivity of personal information storage of personal information use of personal information. |
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.
Observation Checklist